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Privacy Policy

Objective, Scope, and Applicability

The Better Being ("Company", "we", "our", "us") respects an individual's privacy and is committed to protecting it. This Privacy Policy ("Policy") describes how we collect, use, disclose, and transfer Personal Information (as defined below) through platforms controlled by the Company, viz. www.thebetterbeing.com and mobile sites/applications (the "Platforms") of the individuals who browse, access the Platform, provide information on or through the Platform, or whose information the Company otherwise collects, receives, or processes in connection with the offer and sale of its products ("Products"). Hereinafter, these individuals are collectively referred to as "Customers", "you", "your". This Policy ensures compliance with applicable laws and regulations and does not apply to Personal Information collected offline (unless otherwise specified), to Company’s websites that do not link to this Policy, or to third-party websites to which the Platform may link.

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By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.

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Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Notwithstanding your registration with the National Do Not Call Registry (in Fully or Partly blocked category under National Customer Preference Register set up under the Telecom Regulatory Authority of India), you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company’s services. You further confirm that no communication to you from the Company or on behalf of the Company shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations, and you have specifically opted to receive communications in this regard on the mobile number provided by you.

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For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form. Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005, or any other law for the time being in force, shall not be regarded as Personal Information for the purposes of this Policy.

How Do We Collect Your Personal Information

We communicate with you through a variety of means and channels, including our Platform, email, phone, or text messaging on your mobile phone. Our preferred means of communication is email, which has the least impact on the environment. Such communications may involve giving to you, as well as receiving information from you. We collect and receive Personal Information in the following ways:

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When you submit your Personal Information on our Platform: The Company collects and stores the Personal Information that you provide while using our Platform, including when you enter your Personal Information into data fields on the Platform as part of a voluntary registration process. We also collect and store your Personal Information through sponsored social media platforms, events, etc. For example, you may submit your name, postal address, e-mail address, and/or other information to register, place orders for the Products, receive information about various Products, register for newsletters, receive offers, contact Company’s customer care service, or respond to the Company’s surveys. To protect your privacy, you should not provide the Company with any information that is not specifically requested or that you do not wish to share. You can choose not to provide certain information, but then you might not be able to use our Platform or certain features of our Platform.

 

Automatic collection: We automatically collect and store certain types of information whenever you interact with us. This includes information about your use of the Platform, your interaction with content and services available through the Platform. Like many websites, unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to the Platform some of this unidentifiable information, such as the URL of the Website you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of the Platform easier by allowing the Company to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Platform. Certain features of the Platform may not work without the use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information. We may also receive/store information about your location and your mobile device, including a unique identifier for your device.

 

Other sources: We might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily. Further, we may receive information about you from third parties that feature our Products or promotional offers if you opt-in to receive information from us. You may also choose to participate in a third-party application or social media site through which you allow us to collect (or the third party to share) Personal Information about you, including usage information. We may also receive information, such as marketing-related or demographic information about you, from third parties to enhance our ability to tailor our content and offer you the Products that we believe may be of interest to you. The Company is not responsible for the privacy practices of such third-party websites which it does not own, manage, or control.

What Personal Information Do We Collect?

The Company limits itself to collecting information necessary to ensure accurate services, process your order of the Product, provide a refund, and continually improve our Products and services. The following are the categories of Personal Information that are collected and processed by us:

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  • Your name, e-mail and postal addresses, phone number(s), country

  • Date of birth, language preference, location

  • Any open data and public records, such as information about you that is openly available on the Internet

  • Names of people to whom purchases have been shipped, including address and telephone numbers, IP addresses

  • Product interest information, and in certain circumstances, your opinions and individual preferences, etc.

  • Financial information such as bank account or credit card or debit card or other payment instrument details, passwords for availing the Products at our Platform

  • Record of your Product interests and information about you from our future affiliates

  • Phone numbers used to call our customer service number

  • Technical data and related information about your device, system and application software, and peripherals

What is the Purpose for Which the Personal Information is Collected?

The Company may use your Personal Information to:

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  • Verify your identity

  • Fulfill the Product purchases and transactions

  • Communicate with you about your account and activities on the Platform

  • Sign you up for our newsletter, respond to a survey or marketing communication

  • Allow us to better serve you in responding to your requests

  • Respond to reviews, comments, or other feedback provided to us

  • Administer a contest, promotion, survey, or other site features

  • Ask for ratings and reviews of the Products

  • Follow up with you after correspondence (live chat, email, or phone inquiries)

  • Allow you to log in with a social media account and share activities on your social media pages

  • Comply with our legal obligations, policies, and procedures, including compliance with relevant industry standards and the enforcement of our terms and conditions

  • Help us learn more about your shopping preferences

  • Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance, and helping us improve your shopping experiences and Product offerings

  • Send communication related to order updates and offers through e-mail, SMS, and social media channels

  • Do internal research on our Customer’s demographics, interests, and behaviour to better understand and serve you

  • Provide you with exclusive offers at the Platform, tailor content, advertisements, and improve the Platform and/or for internal business purposes

  • Analyze trends, track Customer’s web page movements, help identify you and your shopping cart for aggregate use

  • Determine which store locations containing our Products may be closest to you, provide promotional offers, and offer Products to you

  • Prevent, detect, investigate and take action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of Company’s terms and conditions in any jurisdiction

  • Establish, exercise, or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seek professional or legal advice in relation to such legal proceedings

  • Comply with any applicable law, regulation, legal process, or enforceable governmental request

The Legal Basis on Which We Collect Your Personal Information

  • Performance of a Contract: Some of the Personal Information processed is necessary for the performance of our agreement with you. An example would be where we process your Personal Information for delivering the Products ordered by you on our Platform.

  • Legitimate Interest: Legitimate interests will include where we send you marketing information about our Products and communicate with you to serve you better.

  • Compliance with a Legal Obligation: For certain types of processing, it is necessary to allow us to comply with a legal obligation. An example would be where we are required to retain business records for fixed periods of time to comply with local legal requirements.

  • Consent: In certain limited situations, we rely on your consent to process your Personal Information. Where we require your consent to collect and process certain Personal Information, we seek your consent at the time of provision and such processing will be performed where consent is secured.

Is Personal Information Shared with Third Parties?

We may disclose your Personal Information to third parties in the following circumstances:

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  • With your Consent: We share your information with third parties strictly based on your consent to do so.

  • To our Affiliate Companies: The Company may share your Personal Information with our affiliates and group companies to improve our Products and better serve you.

  • To our Service Providers: We may engage third parties to help us operate our business and the Platform, or administer activities on our

Policy Review

Please note that we review and may make changes to this Policy from time to time. When changes are made, the Policy link will include a notation “Revised (date).” indicating that you should review the new terms, which will be effective immediately upon posting on this page, with an updated effective date. By accessing the Platform after any changes have been made, you signify your agreement on a prospective basis to the modified Policy and any changes contained therein.

Privacy Concerns

If you are concerned about the handling of your Personal Information, or if you have any complaints or queries related to your Personal Information or our Policy, please contact:

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Grievance Redressal


Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the Customer Care Officer as mentioned below via mail, email or phone. 


Customer Redressal Officer

Raj Rajpal

Email: rajrajpal34@gmail.com

Ph: +91 9687033477

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